CLI Engage uses Google Authentication to manage user account login information.
All users on CLI Engage must have a unique email address and a Google Account to login. CLI Engage does not manage usernames and passwords, instead using authentication services provided by Google. UTHealth, as a state entity, has approved the integration of 3rd-party authentication services for only certain providers, and one of those providers is Google Authentication.
When an Engage account is created, the system sends an “invitation” to the user’s email address. This invitation has a unique link and cannot be shared with others. If possible, we always recommend school staff use the email address provided by their employer or organizations when setting up their CLI Engage accounts.
When a user needs to change or modify their password to access CLI Engage, they will do this through the Google account management, not directly on CLI Engage. This is also true for users who may forget their passwords.
If your organization has “institutional Google accounts,” your email address is already a Google account. When users click on the link in their email invitation to set-up their CLI Engage account, his or her CLI Engage account will be linked to his or her Google credentials. Next time, when they try to log into CLI Engage, they will select “Sign In with your Google Account” on the login page, then, they will enter their organization-given email address and the Google password that the organization manages for them. Some organizations use the same password for multiple online resources such their email system, and some organizations may use multiple passwords. For users with institutional Google accounts, they will be unable to reset their passwords on the Google page; instead, they will be prompted to contact their organization to change or reset their password.
If your organization does not manage “institutional Google accounts,” users will be prompted to register their email address with Google to create a Google account.
In this case, we always recommend that users select the option of “Use my existing email address” instead of creating a personal Gmail account. When they register their district-given email, their email address becomes their Username in Engage and they select the password that they want to use in the system. If they forget their password, they need to “Recover” it at the Google recovery page as CLI does not have access to it.
Users have also the option to use any existing Google account that they may already have created, and it will be up to the organization to properly instruct their staff to only use their organization-provided email address.
Regardless of the type of Google account (institutional, personal, etc), users will be able to complete their registration in CLI Engage. Community/district level users (organization administrators in CLI Engage), have the ability to manage access for all of their users, including inactivating users. However, the use of institutional Google accounts allows organizations to automatically terminate access to CLI Engage when they terminate access to the user’s Google account.
Additional questions about Google accounts on CLI Engage? Please contact our support team by submitting a help ticket: www.texasschoolready.org/help
This document was last modified on: August 27, 2021