Speak directly with a member of the CLI Engage Support Team by joining one of our web conferencing sessions. Read below to learn about the services offered and support schedule, now offered up to five days a week throughout the school year. Simply select the appropriate service type and click on the provided links in the Support Team Office Hours calendar to connect with our knowledgeable staff.
District-Level Office Hours: Monday & Tuesday
Specialized assistance targeting the unique needs of district users who are responsible for managing CLI Engage data and state reporting requirements for their district.
- 9:30-11:00 AM CT
- 2:00-3:30 PM CT
Open Office Hours: Wednesday-Friday
Assistance on any subject area to support the varied needs of all users utilizing CLI Engage resources.
- 9:00-11:00 AM CT
- 1:00-4:00 PM CT
Click the link in the calendar to connect with us live!
We’re excited to help you and really appreciate your patience! Here are a few things to keep in mind:
- To protect everyone’s privacy, the host will admit one participant at a time.
- Please DO NOT click “Admit” as it will add everyone to the same call.
- You might wait in a virtual lobby until the person ahead of you gets the help they need.
- If you’ve already submitted a Help Ticket, have your ticket number handy–it starts with CEHD.
- Before joining, make sure the volume on your computer/device is set correctly.
- If your call is about TECPDS, the host will assist you as much as possible and may guide you to submit a TECPDS help ticket for further support.
- Once it’s your turn, the host would appreciate your focused attention to best serve you.
If you need assistance outside of Office Hours, please submit a Help Ticket to the CLI Engage Support Team.