Summer Options
Step 1: Submit a Help Ticket
Start by submitting a ticket through the CLI Engage Help Center. Most issues are resolved quickly through this process.
For assistance with Login, visit our Login Help webpage.
Step 2: Call Us for Time-Sensitive Support
If your issue is time-sensitive, please call us at 800-530-3111 (toll-free). If we’re unavailable, please leave a message—we’ll return your call as soon as we’re able.
We can assist by phone with:
- Login help for existing CLI Engage accounts
- Duplicate CLI Engage accounts
- Profile updates on CLI Engage
Hours: Monday–Friday, 8:00 a.m. to 4:00 p.m. CT
For all other inquiries, please submit a help ticket.
Step 3: Schedule a Virtual Session (summer only)
For personalized support, schedule a virtual session with a CLI Client Support Analyst.
Important: If you are unable to attend your scheduled session, please cancel your appointment as soon as possible. This allows others the opportunity to book that time and ensures we can support as many clients as possible.
Your consideration makes a difference—thank you!