2025-2026 School Year Support
Open Office Hours resume on August 4, 2025, and continue through June 26, 2026.
District-Level Office Hours
For district staff managing CLI Engage data and reports.
Days: Monday & Tuesday
- 9:00 a.m.–11:00 a.m. CT
- 2:00 p.m.–3:30 p.m. CT
Open Office Hours
For all users with any
questions.
Days: Wednesday to Friday
- 9:00 a.m.–11:00 a.m. CT
- 1:00 p.m.–4:00 p.m. CT
Guidelines for Attending Office Hours
To ensure a smooth experience, please follow these tips:
-
- Join at the Right Time: Use the correct meeting link based on the day and time.
- One-on-One Support: Participants are admitted individually to protect privacy.
- Do Not Click “Admit”: Only the host should admit participants to avoid group entry.
- Waiting Room Notice: You may spend some time in the virtual lobby while we assist others ahead of you. We appreciate your patience and assure you that we’ll be with you as soon as possible.
- Have a Help Ticket? Please have your ticket number ready (starts with CSC or CEHD).
- Check Your Tech: Ensure your speaker, microphone, and volume are working before joining.
- TECPDS Questions? We’ll assist as much as possible and may refer you to submit a TECPDS Help Ticket.
- Be Ready: Your focused attention helps us support you more efficiently.
Holiday Calendar 2025-2026
Holiday calendar for the CLI Engage Support Team.