Office Hours

CLI Engage Live Support

Need help with CLI Engage? Join Office Hours to connect with a member of the CLI Engage Support Team. During these live sessions, we can answer questions, help troubleshoot issues, and guide you through common tasks.

We Can Help With

  • Login and account access questions
  • Rostering and class management
  • Reports
  • General CLI Engage questions

Join from your computer so you can share your screen when needed.

Before You Join

To help us assist you as quickly as possible:

  • Choose the Office Hours session that best matches your needs
  • Test your microphone and speakers before joining
  • Have any account information or details about your issue ready
  • Wait in the lobby until a support specialist is available
  • Be ready to explain your question or issue

Please note, wait times may be longer during busy periods, such as the beginning of the school year. 

Office Hours Schedule

Monday & Tuesday

Support for district administrators and staff who manage district data, reporting, rostering, and system administration.

  • 9:00–11:00 a.m. CT
  • 2:00–3:30 p.m. CT
Join District Office Hours

Wednesday-Friday

Support for all educators, administrators, and every CLI Engage user.

  • 9:00–11:00 a.m. CT
  • 1:00–4:00 p.m. CT
Join Open Office Hours

Closed Dates

Assistance is not available when the CLI Engage Support Team is not at work on weekends and select holidays.

View Holiday Closures

Help Outside of Office Hours

Help Tickets

Visit our Help Center to select the type of assistance you need. Then fill out the online form and we will respond within two business days.

Submit a Help Ticket

Phone Support

For access or login issues, call us and leave a voicemail message. A member of our team will will return your call.

Call 800-530-3111:

  • Monday-Friday
  • 8:00 a.m.-4:00 p.m. CT

Access Requests

Assistance is available by help ticket or phone to support access to your CLI Engage account.

  • Help Ticket: Submit an Access Request ticket for assistance.
  • Phone: Call us at 800-530-3111 on Monday–Friday, 8:00 a.m.–4:00 p.m. CT. Leave a voicemail, and a member of our team will return your call.

Class Rosters

Submit a Rostering ticket for help with class rosters.

Understanding Data

Contact the Educator Advisors team if you need help generating or understanding your data reports.

TECPDS

Visit the TECPDS Help Center for support with access request, Workforce Registry, Trainer & Coach Pathways, records validation, or other assistance.

Texas Rising Star Centralized Assessment Entity

The Texas Rising Star Centralized Assessment Entity can provide assistance with a range of services related to assessments for Texas Rising Star participating early learning programs.